Shipping Prices:
When ordering online, shipping prices will automatically be calculated at checkout based on the weight of the items in your cart. For orders that total 150 lbs. or less, UPS rates and Postal rates options will be shown.
International Orders:
Orders shipped outside of the United States are required to include a copy of the invoice on the outside of the box. The buyer is responsible for any customs or other fees.
Custom Orders:
Special Orders are on a one-to-one basis and cannot be returned or cancelled. All Special Orders are charged at the time the order is placed.
Damaged in Shipping:
If your order is damaged in shipping and is not usable, please follow these steps to insure that the damaged matter is replaced at no cost:
Save all packing materials, including damaged carton or envelope for inspection by the shipping agent.
Contact us and let us know the situation at radix@radixguys.com Return Policy
We think you will be very happy with our products. If for some reason you are not 100% satisfied with the product, you may return it within 30 days of time of purchase for a refund or credit, provided it has not been used and is in “like new” condition. All other returns are subject to a 20% restocking fee.
